Wamims Help & Support

Welcome to Wamims Help & Support. Wamims is a social entertainment and philanthropy platform where you can watch short-form videos, earn Bolts, and donate them to approved charitable projects. If you have any questions, concerns, or need assistance, our dedicated support team is here to help.

Contact Support

Email: support@wamims.com

We aim to respond to all queries within 24 to 48 hours. Reports about objectionable content or abusive users are treated as priority and are acted upon within 24 hours.

Reporting Content or Users

Wamims has a zero-tolerance policy for objectionable content and abusive users. If you see content or behaviour that violates our Terms & Conditions:

• Use the Report option available on reels, videos, posts, comments, stories, messages, and user profiles inside the App.
• Use the Block option on a user's profile to stop seeing their content and prevent them from interacting with you.
• You can also email us at support@wamims.com with details of the issue.

Our moderation team reviews every report and removes objectionable content within 24 hours. Users who violate our policies may be suspended or permanently banned.

How Can We Assist You?

• Account issues: help with account setup, sign-in problems, profile changes, or account deletion requests.
• Bolts and donations: questions about earning Bolts, your Bolt balance, or donating Bolts to approved charitable projects.
• App features: guidance on using reels, journeys, stories, and other features of the App.
• Technical support: help with playback issues, connectivity problems, or app performance.
• Safety and moderation: reporting content or users, blocking abusive users, and questions about our community standards.
• Feedback and suggestions: we value your input and carefully consider all suggestions.

For Faster Resolution

When contacting support, please include:

• Your registered email address on Wamims.
• Your device model and operating system version.
• A brief description of the issue, with screenshots if possible.

Thank you for using Wamims. Your safety and experience are our top priority.